Cv

Luke Simon Pykett

89 Sycamore Field, Harlow, Essex

CM19 5RU

Mob: 07740863445

Email: lpykett123@hotmail.co.uk

DOB: 25/02/1996

Personal profile

I have over one years experience in a customer interface role within a high paced and high volume environment. I am an excellent team player as well as a self-motivated individual. I am able to communicate effectively and build rapport to maintain customer relationships. I effectively repeat business guidelines, adding value to organisations. I am now looking to utilise my current skills within a reputable organisation that thrives on career progression.

Skills

• Teamwork- Great team player with excellent communication skills.

• Independent working- able to work well on my own, using my initiative and I have also been trained to use tills.

• Customer Service- over a years experience in providing excellent customer service in a busy working environment.

• Communication- Excellent vocal and interpersonal communication skills and the ability to liaise with all ages and from different backgrounds.

• Listener- strong listening and understanding skills, very quick learner and able to respond to each individuals needs.

Employment History

Asda Superstore: Checkouts Operator & Self-Service Checkouts Host                                                                                     April 2014-Present

• Working confidently on tills.

• Delivering excellent customer service skills by following company guidelines.

• Holding responsibility for training new colleagues on the self service checkouts.

• Covering with Asda colleagues rules and regulations.

• Working independently and as part of a team.

The Range: Customer Service Assistant                                                                                              Jan 2014-April 2014

• Providing excellent customer service skills on a day to day basis.

• Working off of my own initiative.

• Performed stock replenishment whenever stock became low.

• Cleaning the department at the end of a shift.

ScrewFix Direct: Trade Counter Service Assistant

August 2013-October 2013 

• Provided excellent customer service skills at all times

• Advised customers of great offers and delivery options to maximise sales.

• Served customers on the till, processing customer details and orders.

• Dealt with customer queries.

• Picked orders in the warehouse and stock merchandised.

Papa John’s Pizza: Sales Assistant

June 2012-August 2012

• Provided excellent customer service and sales skills by taking orders from a dine-in or delivery customer.

• Communicated effectively with customers while taking customer orders and suggesting other products/offers.

• Conducted excellent telephone manner and professionally build rapport with customers.

Education

Harlow College:                                                                                           September 2013-Present

BTEC Level 3 Extended Diploma in Business Studies: predicted D*D*D*

Stewards Academy:                                                                                September 2007-June 2012

Mathematics-B

English Language-B

English Literature-B

Core Science-C

Additional Science-C

GCSE Physical Education-A

BTEC Sport-Distinction

BTEC Business Studies- Merit

BTEC Work Skills-Pass

ICT-Merit

REFERENCES AVAILABLE UPON REQUEST